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Part 3: Steward Your System | Post Go-Live Roadmap

The implementation process is arduous, detailed and complex. It’s nearly impossible to get it all right on the first try. For this reason, you must anticipate that there will be system corrections, additions, and new reporting needs following launch. For those of you still in implementation, a “soft launch” (having a group of users test the system for a few months) can limit the number of issues Post-Go Live, but it won’t catch everything. Post Go-Live, Administrators must budget a…

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Part 2: Data Quality Monitoring and Outcomes Reporting | Post Go-Live Roadmap

There is one implementation scenario that we have seen occur with a few organizations (fewer and fewer, thankfully) that is truly heartbreaking: an organization did not build a solid data culture, or the executive team did not set adequate expectations. Soon after implementation, users go from sparsely using their ETO system to abandoning it altogether. In the end, the organization will have spent tens of thousands of dollars, lost a year or so of time, and will have nothing to…

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Part 1: ETO Administrator Training | Post Go-Live Roadmap

We tell every Treadwell client that it doesn’t matter how great of consultants we are; if the organization doesn’t have a well-trained, technically competent administrator, the data system is unlikely to succeed. For this reason, we always recommend that the organization focus on improving the administrator’s skills. Every hour invested in improving an administrator’s skills will return ten or more hours of time saved within the year. Administrators that are supported with training and reliable resources reach their full potential…

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We’re Live! Now what? A Post-Go Live Roadmap for ETO Administrators

Having provided ETO consultation and services to hundreds of organizations over the past decade or more, we’ve found that there is a consistency in the life-cycle of an organization that implements any new software, including ETO. One such consistency is the Post-Go Live phase. The process of implementation is both similar to, but also very different from data system maintenance. In Implementation, the organization focuses on gathering requirements, building out a structure to support those requirements, and then training staff…

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